Delete your account

You can delete your Pointer account and the personal and business data we hold for it. Deletion is not reversible. Copy any records you need (including for HMRC) before you continue.

In the app

If you still have Pointer installed:

• Open Pointer
• Go to Settings → Account → Delete account
• Confirm with the same Google, Apple, or email sign-in you use for the account

If you are the account owner, this closes the account, cancels billing where we can, and permanently deletes that business's books and uploaded files. Other people on the workspace lose access. If you are an invited user, this removes your access and sign-in; it does not delete the owner's books.

If you have uninstalled the app

Email info@pointerapp.co from the address on the account. Use the subject “Delete my Pointer account” and include the email you signed in with. We match the request to the account, then delete it. We respond within one calendar month.

What we delete

• Your sign-in and user profile
• Owned business workspaces, bookkeeping records, and uploaded files (including receipt images)
• Bank-connection records we hold, revoked where we can

What we keep

• Payment records our billing provider (Stripe) must retain as a payment processor
• An invited user's deletion does not remove the owner's books

We do not keep a 60-day recovery archive or a six-year post-deletion tax archive on our systems. You remain responsible for records HMRC requires you to keep. Full detail is in the Privacy Policy.